Roof Bear LLC ("Roof Bear," "we," "us," or "our") respects your privacy. This Privacy Policy explains the information we collect, how we use it, and the choices available to you when you request a roof evaluation, communicate with our team, receive text messages, or become a Roof Bear customer.
Information you provide to Roof Bear
We may collect information you voluntarily provide when requesting a roof evaluation, communicating with us, or working with Roof Bear.
- Contact information: name, mobile phone number, email address, and property address.
- Roofing and project information: information about your property, roof condition, evaluation, estimates, scheduling, permitting, materials, installation, inspections, and project progress.
- Communication records: emails, text messages, calls, form submissions, and notes associated with your inquiry or project.
- Consent information: records relating to your communication preferences and your consent to receive marketing or informational text messages.
How Roof Bear uses your information
- To respond to requests for a free roof evaluation, consultation, quote, or other roofing services.
- To communicate with you about appointments, evaluations, estimates, and service requests.
- To coordinate permitting, material delivery, scheduling, installation, inspections, and other roofing project activity.
- To provide customer service and respond to questions.
- To send marketing communications when you have separately consented to receive them.
- To comply with applicable legal, licensing, insurance, permitting, accounting, and warranty requirements.
Text message communications
Roof Bear offers optional SMS communications. Where presented, you may choose separately whether to receive marketing messages, informational messages, both, or neither.
If you consent to marketing SMS communications, Roof Bear may send text messages regarding your roofing inquiry, quote follow-up, roofing services, special offers, discounts, promotions, and related sales communications.
If you consent to non-marketing SMS communications, Roof Bear may send messages regarding roof evaluations, appointment confirmations and reminders, permitting, material delivery, installation scheduling, inspections, customer service, and updates related to an active roofing project.
Message frequency varies based on your inquiry, communication preferences, and project activity. Message and data rates may apply.
Reply STOP to opt out of SMS messages at any time. Reply HELP for assistance, call (727) 471-7442 , or email [email protected] .
Consent to receive text messages is optional and is not a condition of purchasing any product or service from Roof Bear.
Additional SMS terms are available in our Terms of Service .
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Mobile information and SMS opt-in consent are not transferred to other businesses for their own marketing. Service providers that support Roof Bear's messaging or customer-service operations may process information solely as necessary to provide those services on Roof Bear's behalf.
When information may be disclosed
Roof Bear may use service providers to perform business functions on our behalf, including CRM administration, communications, scheduling, payment processing, document management, project coordination, and other operational services.
These providers may access information only as reasonably necessary to perform services for Roof Bear and are not authorized to use Roof Bear customer information for their own independent marketing purposes.
We may also disclose information when reasonably necessary to comply with applicable law, legal process, licensing requirements, or to protect the rights, property, or safety of Roof Bear, our customers, or others.
Your communication and privacy choices
- Text messages: reply STOP to an SMS message to opt out of further SMS communications.
- Email marketing: use the unsubscribe link included in applicable marketing emails.
- Information requests: contact Roof Bear if you would like to request access to, correction of, or deletion of personal information, subject to information we may be required to retain.
Protecting your information
We use reasonable administrative, organizational, and technical safeguards designed to protect personal information from unauthorized access, loss, misuse, or disclosure.
We retain information for as long as reasonably necessary to provide our services, maintain project and warranty records, comply with legal and regulatory obligations, resolve disputes, and maintain appropriate business records.
Children's privacy
Roof Bear's services are intended for property owners and other adults seeking roofing services. Our services are not directed toward children under 18, and we do not knowingly collect personal information from children.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal obligations. The "Last updated" date at the top of this page identifies the most recent version.
Contact Roof Bear
Questions about this Privacy Policy or Roof Bear's privacy practices can be directed to: